Press Release - GroupeX / Qualfon Go-Live!
GroupeX Announces Implementation of SAP® Software at Qualfon
TORONTO, Ontario. Jan 31, 2018 – GroupeX today announced that Qualfon has gone live with SAP® Time and Attendance Management by WorkForce Software. The application also includes support for absence and leave case management processes and is integrated with SAP SuccessFactors® solutions and a payroll solution.
As a global provider of contact centers, back-office and business process outsourcing services, Qualfon has a strong track record of customer service. To further increase efficiencies, the company decided to implement a centralized solution for collecting timesheet data. Qualfon needed it done fast and done right. The time and attendance solution is employee and client-facing, so employee adoption and user training were also an important piece of the project.
These timeline and training concerns were brought to GroupeX, who laid out a project plan that could accommodate Qualfon’s requirements. “Teaming up with GroupeX on this implementation provided value and relief for our internal project team,” said Qualfon CIO Prashant Cherukuri. “In fact, the GroupeX team went beyond just implementation services. They provided hands-on support from start to finish, including assistance with training and user adoption,”
Qualfon chose GroupeX as its implementation partner because of its deep experience with WorkForce Software solutions, including the time and attendance software resold as an SAP Solution Extension. “We knew about GroupeX’s significant experience and partnership with SAP Time and Attendance Management,” Cherukuri added. “We were confident that they would offer Qualfon the best team, the best practices, and the expert training we needed to make this project a success.”
“It was a pleasure to assist Qualfon with their workforce management needs,” said GroupeX Co-CEO Farhan Khan. “We share Qualfon’s mission to support their employees and clients with technology and best practices. We look forward to working with them on an ongoing basis to evolve their HCM solution as their growing business needs require.”
About GroupeX Solutions
A leader in delivering digital HR transformation, GroupeX maintains strong partnerships with WorkForce Software and SAP SuccessFactors. While the company’s experience covers a spectrum of HCM solutions, its focus on SAP Time and Attendance Management has become the backbone of the firm. Part of the WorkForce Software partner ecosystem since 2015, it has a simple mandate: Help companies manage their most valuable asset – their people.
Qualfon currently has more than 13,000 employees working with an international base of clients reaching from the Philippines, Guyana, Mexico and the United States. Its mission is to “make people’s lives better.” The company helps clients to achieve their unique customer service goals and provide award-winning, top-ranking performance. As well, Qualfon is deeply committed to its employees and has an impressive retention rate that is often twice the industry average.
SAP, SuccessFactors and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP SE (or an SAP affiliate company) in Germany and other countries. See http://www.sap.com/corporate-en/legal/copyright/index.epx for additional trademark information and notices. All other product and service names mentioned are the trademarks of their respective companies.